We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016 and 2017.
Lovers' Lodge - October 2017
“The team were brilliant and nothing is too much trouble. They were very knowledgeable and always willing to help. The key moment that confirmed this, was when Andrew told his that he had put lots of films recorded on the SkyHD TV box for people to watch!! You do not get service like this at hotels costing 10x the price and this just shows how far the team go and how highly they regard their guests and their stay.”