We love hearing what our customers thought about their holiday with us and use an independent review platform called Feefo to collect their feedback when they return home.
So far, we have received a total of 594 with 98% of those customers telling us that their experience with Wales Cottage Holidays was either 'Excellent' or 'Good'. You can read them all here:
Bwthyn-To-Maen - September 2016
People go on holiday for a rest and expect value for money. 500+ to us is a lot of money but if the property is good it is worth saving for. This cottage fell short of it's cost. Describing the building opposite the cottage as a farm building when it is clearly a joiners workshop is tantamount to misleading. We were prepared for farm tractor or milking machinery noise but not cars and vans arriving at 8am slamming doors and the constant whine of a sawing machine. It may have looked like a farm building but it was clearly an industrial unit used for cutting wood and performing noisy joinery. The photos painted a very much lighter and rosier picture of the cottage internally and the bathroom was not even shown.
Arforwest - September 2016
have booked with wales holidays for nearly 30 yrs. always happy with service - but a few years ago a booking fee was introduced- i never understand what this is for and it really irritates me - why do comapanies want an extra fee for just doing their job? if you are a letting agent what else are you doing except taking bookings?
Brilliant, let me pay a deposit and complete the rest of the payment on payday, very understanding and professional!
Taff Merthyr Lodge - September 2016
They checked out the dog situation with the owner too and were misled. But this property is on their books and they probably should have checked it out in more detial