We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016 and 2017.
Ty Uchaf - September 2017
“There was a bit of a mix up when booking which almost led to us not booking it (basically you sent a prompt to say it was still available - good to send a prompt - but then when we tried to book it showed it NOT available. Later I went back on line and it showed it available so I booked it on line, not via your prompt. After that I got a call to say it was available after all - but the caller was unaware that I had booked it. I think we booked via Snaptrip or similar so there may be something to learn from.”
The Old Farmhouse - September 2017
“Straight forward, booked online, paid online, received information via email than went to cottage for an excellent holiday. Never had a problem so can't comment on customer relations.”