We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Bryniau Pair Ucha Cottage - August 2018
“We will defintley use your website again as i love wales but not be returning to this cottage.”
Thank you very much for your feedback. We are so sorry that you were unhappy with the cleanliness at the cottage and hope that this didn't spoil your stay. We have passed your feedback to the cottage owners and are hopeful that greater attention to detail to the property cleanliness will be given in future.
Wales Cottage Holidays