We love hearing what our customers thought about their holiday with us and use an independent review platform called Feefo to collect their feedback when they return home.
So far, we have received a total of 594 with 98% of those customers telling us that their experience with Wales Cottage Holidays was either 'Excellent' or 'Good'. You can read them all here:
Bwthyn Porthoer - August 2016
“Very helpful customer service. Re website, would be helpful to have a search option, as in searching for a property reference or name, takes too long to find the property you want to look at, specifically once you have booked to show friends and family and for your own reference.”
Dee Mount - August 2016
“I e-mailed a query and it was ignored. I emailed again to thank you for ignoring it, and you ignored that as well. An apology at that state would have been expected. I also emailed as you requested to inform the property the final number of people. You did not pass that on and as such one bed was not made up. I would not rush to book with you again, which is a shame as the initial booking was really good, but perhaps your team don't worry about anything once you have the booking locked down.”