Contact Us

Our office is based in Newtown, Mid Wales, a pretty market town set against the backdrop of the beautiful Severn Valley. We’re located in the town centre in the Bear Lanes shopping centre overlooking the busy main street. Look out for the Tudor style balcony above the entrance to the centre – that’s where you’ll find us!

We’re open Monday to Saturday, normal office hours and beyond, and always offer a warm welcome to our owners and customers who pop in to see us and are always happy to answer any questions you may have.

You can contact us by phone, email or by completing your details below. We will always get back to you as soon as we can, please see our usual opening times below. We look forward to hearing from you soon!

As with many other holiday operators, we are currently receiving an extremely high number of phone calls and emails. Whilst we are doing our very best to answer as many of these as quickly as we can, it does mean that we are unfortunately unable to deal with any direct queries as quickly as we would like. Therefore, please can we ask that you don't try to contact us unless it is necessary. Here is a link to our frequently asked questions, which should be of help to you.

The easiest and quickest way to get the answers that you are looking for is to get in touch with our customer support team. Either start an online livechat with a member of our team or leave us a message and we will get back to you.

Get in touch

We'd love to hear from you! Our advice is free and without obligation, take a look at our online letting information and please do get in touch to talk to one of our property experts.

View our property letting information

Make your enquiry

Through your owner account you can already do things such as amending and placing owner bookings and viewing your statements and other documents we send you.

If you would like to send a message to one of the Homeowner Team, please fill out the form below and we will get back to you.

If you would like to send us a message, please fill out the form below and will get back to you.

Select here if you would still like to make an enquiry

If you have a booking affected by Lockdown and/or Firebreak restrictions, you are able to quickly and easily amend your booking in your customer account without needing to speak to a member of our team. 

Any customers unable to take their booked holidays due to Covid-related legal restrictions have the following options:

  • Transfer your holiday to new dates, free of charge.
  • Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2022.

Further, to the above, you would also be entitled to cancel your booking and receive a refund of the amount already paid for the holiday.






Bear House, Bear Lanes, Newtown, Powys, SY16 2QZ

Office phone:

01686 628200

Office Opening Hours:

Closed due to Covid-19 restrictions
Phone lines remain open